Terms and Conditions

These terms and conditions were last updated on 18th December 2015.

Use of “us” and “we” refers to Primebox, 1 Valentine Lane, Chepstow, Monmouthshire, NP16 5TH.

“You” refers to any person purchasing our services or acting on behalf of the customer.

1. Acceptance

Payment of a deposit and/or confirmation by signature or email is considered as acceptance of these terms. All new customers must accept these terms and conditions before any work can begin.

2. Design and development process

Throughout the design and development process you will be able to review design visuals and an in-development version of the project. At the completion of the design and/or development stage, you will have 7 days to review the work. After 7 days, we will assume approval of the work by you and the work will be invoiced or the next stage started.

3. Time scales and deadlines

Where a deadline or time scale has been specified and agreed, Primebox will ensure completion on time providing timely agreement of designs and delivery of data and media. Depending on changes to requirements for the work, we may not be able to guarantee completion of work by the original deadline or based on the original quote.

4. Primebox CMS

Primebox CMS is either a hosted service or product. A license can be bought outright for your website, or can be paid for yearly as part of your website hosting. If you choose to move your website to another provider while on the hosted service, any remaining cost will be payable to move away with the CMS, otherwise a static version of your website will be provided.

5. Costs

All requested work will be quoted for before being carried out. All work is subject to an agreed deposit of up to 50% before commencement of any work. The remaining balance is due at agreed stages or upon the completion of work.

6. Payment

Invoices will be provided by Primebox upon completion of work and are sent via email. Invoices which remain unpaid for a period of 14 days after the date of the invoice will be considered in default unless alternative arrangements have been discussed.

7. Default

Invoices unpaid after a period of 14 days after the date of the invoice will be considered in default. Primebox has the right to remove any media from its servers after giving at least 7 days written notice to the customer of its intention to do so. Primebox is not responsible for any loss of data resulting from this removal. You are still obligated to pay any outstanding charges if or when media is removed. Customers in default agree to pay reasonable expenses, fees and costs incurred by Primebox for collection by third party agencies enforcing these terms and conditions.

8. Termination of Services

Requests for terminations of services must be given as a written notice by the customer and will be effective upon receipt of the request. Requests made online or by telephone may be accepted in certain circumstances. The customer will be invoiced for any work completed up to the date of requested termination, and is required to pay within 14 days.

9. Copyright

You retain copyright of all data and media supplied to Primebox, and grant Primebox the right to publish and use such data and media for the purposes of completing the work. You must obtain permission to use any data or media copyrighted by a third party. You also agree to take full responsibility for any data or media provided for which you have not obtained permission to use. Primebox retains ownership of any data or media licensed to you as part of work being carried out. You may not copy, resell, or otherwise transfer the data or media provided by Primebox without express written permission from Primebox which will not be unreasonably withheld.

10. Third Parties

Primebox cannot accept responsibility for any third party alterations made to your website or any external product or service your website uses. Alterations include but are not limited to additions, modifications, or deletions. Third party products and services are outside of Primebox's control, therefore any modifications required to the website as a result of changes by said third parties may be chargeable.

11. Email Support

In certain circumstances, email hosting may be provided as part of your website hosting. Support and setup for email hosting on our servers is chargeable. You are encouraged to use third party email hosting (Such as Google for Work) where support is provided by said third party.

12. General

These terms and conditions supersede all previous iterations, understandings or agreements. The customer’s confirmation or the receipt of the requested deposit are considered acceptance of these terms and conditions. These terms and conditions are to be governed by UK law.

13. Notification of Changes

Primebox reserves the right to make changes to these terms and conditions as necessary to continue to provide products and services. Customers are advised to re-read these terms and conditions regularly, however some updates may be sent out to existing customers by email.